Privacy Policy
This policy explains, in plain English, what information we collect when you use this site or talk to our support team, why we collect it, who it is shared with, and how you can have it deleted.
1. Who we are
Here is exactly what we handle for you:
- We help you find and download the game app you want
- We create your player account and send you the login within minutes
- We load your credits and apply whatever bonus you qualify for
- We process your cashout when you want to take your winnings out
- We give you 24/7 live chat support in English, from a real person
What we do not do is build or run the games. Orion Stars, Juwa, Fire Kirin, Game Vault and every other platform listed here is made and operated by its own company. The games, the odds and the results are theirs — we are your agent for getting on to them and being looked after while you play.
This policy explains what personal information we handle when you use this website or talk to us on live chat, and what your choices are.
2. What we collect
Information you give us
| What | When | Required? |
|---|---|---|
| Name (or nickname) | Starting a chat, creating an account | Yes |
| Email address | Starting a chat, creating an account | Yes |
| Chat messages | Whenever you write to us | Yes |
| Files and screenshots | Only if you send them | No |
| Voice messages / calls | Only if you use those features | No |
| Which game you want | Requesting a game ID | Yes |
| Review text and rating | Only if you leave a review | No |
Information collected automatically
- IP address and the approximate city or country it maps to
- Device and browser type, operating system, screen size
- Pages visited, time on site, and the link that brought you here
- A random visitor ID stored in your browser so your chat history is still there when you come back
3. Why we collect it
| Purpose | What it covers |
|---|---|
| Providing the service | Creating your game account, answering your questions, relaying deposit and withdrawal requests |
| Continuity | Recognising you on your next visit so you do not have to repeat yourself |
| Safety and fraud prevention | Spotting abuse, duplicate accounts and fraudulent requests |
| Improving the service | Understanding which games are asked about and where people get stuck |
| Legal obligations | Responding to lawful requests and keeping records where the law requires it |
We do not sell your personal information. We do not share it with advertisers or data brokers, and we do not run behavioural ad tracking on this site.
4. Who we share it with
Only where it is necessary to run the service:
- Google Firebase (Google LLC) — hosts our chat database and sign-in system. Their privacy terms apply.
- Netlify — serves this website and keeps standard server logs.
- The game platform you choose — we pass on the minimum needed to open your account (typically a username and contact detail). Each platform has its own privacy policy, which we do not control.
- Telegram / Facebook Messenger — only if you contact us through those apps, in which case their own policies also apply.
- Law enforcement — only where we are legally required to.
5. How long we keep it
| Data | Kept for |
|---|---|
| Chat transcripts | Up to 24 months, then deleted |
| Account and contact details | While your account is active, plus 12 months |
| Visitor and device logs | 12 months |
| Files you sent us | 90 days |
| Published reviews | Until you ask us to remove them |
6. Your rights
Wherever you live, you can ask us to:
- Show you a copy of the personal data we hold about you
- Correct anything that is wrong
- Delete your data and close your account
- Stop using your data for anything other than a legal obligation
- Export your chat history in a readable file
Message us on live chat or email usman211233@gmail.com and we will action it within 30 days, free of charge.
7. How we protect it
- The whole site is served over HTTPS, with HSTS enforced
- Sign-in is handled by Firebase Authentication — we never see or store your password
- Admin access is password protected and excluded from search engines
- Security headers block framing, MIME sniffing and insecure requests
No system is perfectly secure. If we ever discover a breach affecting your data, we will tell you and the relevant authority without undue delay.
8. Children
9. Changes to this policy
If we change this policy we will update the date at the top of the page. Significant changes will also be announced on the site. Continuing to use the service after a change means you accept the updated policy.
10. Contact us
- Live chat — open a conversation, 24/7
- Email — usman211233@gmail.com
- Telegram — @Doubledownsupport
- Messenger — message us
We reply to privacy requests within 30 days.
💬 Chat with an agent